FAQs
Our Brand
Why Naternal?
We are manufactured by a science company that specializes in cannabis products, not a cannabis company attempting to catch up with science. What does that mean for you? That our production process is meticulous and our testing is rigorous. The products you get are exactly what we say they will be. This translates to peace of mind for you and your family. It is peace of mind that, unfortunately, is rare in this industry.
Where is Naternal based out and where are the products made?
We are proud to source our hemp from North Carolina growers.
Product Info
How much should I take?
Be wary of anyone who says they know exactly how much CBD you should take. The reality is that correct dosage varies from person to person and while we all like the idea of “silver bullets” it takes time to find the correct CBD dosage for your body. We offer our True Dosing System™ that uses 20mg as a foundation amount and have found that is generally the best place for people to start. Always take CBD products for a few days to receive maximum benefits.
Is it safe for me to take CBD Products?
Naternal products are held to the same standards used for any other product in the health and wellness category. We source from quality ingredients and use rigorous testing—you can access lab reports on any product we sell. And with our True Dosing System™ you can safely discover the correct dosage for you and your family members. With that said, we also believe firmly you should only take products you are comfortable with. We are committed to helping you reach that level of comfort, if you can’t find an answer you are looking for in our FAQ please email us directly.
Why don't you talk about specific health benefits?
We don’t like ambiguity but when it comes to the specific health benefits of our products we must remain silent. And in this one area, our silence is truly for the best. We follow the rules the FDA sets out for all supplements and these rules are designed to protect you, the consumer.
This means that seeking out the research-backed cannabinoid studies falls to you. Explore how high-quality, rigorously-tested CBD products can change lives. Discuss what you find with friends, family and the online community. We will be following along but we can’t participate in that part of the conversation.
Will it get me high?
THC is compound that causes most of the psychoactive affects in cannabis. With any CBD product (from Naternal or any other company) that contains THC there is always the possibility that if a person took too much product he or she could experience a high. Our full-spectrum products contain up to 0.3% THC. At this level, our 2400 MG full-spectrum tincture contains approximately 3 MGs of THC per ML. To put that in context, 10 MG is a standard dose cap on edible products in states with medical marijuana programs. Should you experience unintended effects after taking CBD products we advise you back off your dosage. We offer a True Dosing System to help new users slowly and safely hone in on the right dosages for their bodies. If you prefer a THC-free CBD experience we recommend our broad-spectrum products.
Will your products show up on drug tests?
Anyone who is concerned about having a positive drug test should avoid CBD oils, including Naternal products. This answer is not what you will get from every company, but it is the truth. Many of today’s drug tests cannot distinguish between cannabinoids, so even if you consume a product that is THC-free there is still the chance that you could test positive. We expect that as tests become more sophisticated this chance will be eliminated. For now, we strongly suggest that if you are subject to drug testing you not ingest hemp oil before talking with your healthcare provider, employer or drug screening company.
What's the difference between full spectrum and broad spectrum products?
Full spectrum oils deliver a “full” experience of the cannabis plant—which means the most cannabinoids and terpenes you can find in an oil. Typically, full spectrum oils contain THC. A broad spectrum oil contains CBD with complementary cannabinoids and terpenes but is THC free.
The “entourage effect” is a concept that frequently comes up in comparisons between full spectrum and broad spectrum oils. It is the theory that the maximum benefits of hemp extract oils are only received when you have more parts of the plant working together. So if key parts of the plant are extracted—such as THC—then the idea is that the benefits will lessen. It is important to note that this is a theory and every person has a different experience with CBD oils. It is important to weigh your comfort with different products alongside the benefits you want to receive before choosing a product.
How do I take CBD products?
Hemp extract oil can be consumed safely in a number of ways. Tinctures are taken orally or sublingually, meaning drops that are placed under the tongue or between the gum and the cheek. Topical products are applied to the skin. Capsules are taken orally.
Is CBD legal to buy?
Naternal products are legal to buy in all 50 states. The 2014 Farm bill legalized hemp, which includes the hemp-derived CBD we sell in various forms.
Where does your hemp come from?
We are proud to source our hemp from North Carolina growers.
What is the shelf life on hemp extract oil?
We recommend you keep your oil in a cool, dry, dark place and that you discard one year after opening.
Shipping
When will I receive my order?
This depends on shipping method and location, but typically between 2-7 business days. We fulfill and ship all orders by the next business day.
How will I receive my orders?
USPS or UPS depending on the shipping method you selected. All orders are shipped in either a padded envelope or a box.
Where do you ship?
We currently only offer domestic shipping within the United States.
Returns + Exchanges
To return an order, please submit to info@naternal.com. Include your name, contact information and your reason for return and we will be in touch with you within one business day.
To cancel an order, please email info@naternal.com or call us at 888.825.0930. We would be happy to discuss any issues with your order.
Contact Us
Didn’t find the answer to your question here? Contact us using the form below.